Terms of Service

Solare is a members-only community for people building a new life in a new city. It helps members meet each other, join communities, and go to events hosted by other members. Solare is available to members in many countries.

In these Terms, "Solare", "we" and "us" mean the team that runs Solare. You can reach us at hello@solarecommunity.com.

These Terms of Service ("Terms") are an agreement between you and Solare. They apply when you apply to join, and when you use the Solare website or app (the "Service"). By ticking the box when you apply, or by using the Service, you agree to these Terms, including the Community Guidelines in section 4. Our Privacy Policy explains how we handle your personal data.

If you don't agree, please don't apply or use Solare.

Anyone can apply to join Solare. To join, you must:

• be at least 18 years old;
• live in, or be moving to, a city where Solare is open (or join the waitlist for your city);
• apply with your real name, a real photo of yourself, and accurate information;
• not have been removed from Solare before, unless we invited you back.

Every application is reviewed by a person on our team. We decide who joins, at our discretion, to keep Solare safe and true to its purpose. We may approve your application, ask you to update something (for example, a clearer photo), or decline it. We don't always explain a decline, and applying doesn't guarantee a place.

If your city isn't open yet, your application waits on a waitlist until we open it. You can have only one account, and it's personal: don't let anyone else use it.

• Keep it real. Your name, photos, city and profile details must be true and about you. Your username must not impersonate anyone or be offensive.
• Keep it safe. Choose a strong password, keep it private, and tell us at hello@solarecommunity.com if you think someone else has accessed your account. You're responsible for what happens on your account.
• Keep it up to date. If you move cities or your details change, update your profile.
• What others see. Other members can see your profile, the communities you're in and the events you're going to (unless you turn off activity sharing in Settings). Your email address is never shown to other members.
• Emails from us. We send emails you need (like your invitation, password resets and changes to events you're going to). You can choose which other emails you get, such as the weekly summary, in Settings.
• Keep private details private. Don't put your phone number, home address or bank details on your profile. If you share them with another member, you do so at your own risk.

Solare works because members trust each other. Be kind, be real, and treat everyone the way you'd want to be treated in a new city.

Not allowed on Solare:

1. Harassment or bullying, including repeated unwanted messages, threats, intimidation or stalking, on or off Solare.
2. Hate or discrimination based on nationality, origin, ethnicity, religion, gender identity, sexual orientation, disability, age or any similar characteristic.
3. Sexual content or unwanted advances. Solare is for friendship and community, not dating.
4. Fake profiles or impersonation, including using someone else's photos or pretending to be someone else.
5. Scams and fraud, including fake events, asking members for money, investment schemes, or selling tickets for events that won't happen.
6. Spam and selling. No unsolicited advertising, MLM or promotional messages. Sharing your own business is fine only where a community's admins allow it.
7. Sharing other people's private information, like their address, phone number, or screenshots of private chats, without their permission.
8. Illegal content or activity, including anything involving violence, weapons, drugs, or harm to children.
9. Recording or photographing people at events without their consent.
10. Misusing Solare, including scraping member data, using bots, trying to access accounts or data that aren't yours, or interfering with how Solare works.
11. Getting around a decision we made, such as creating a new account after being removed.

If you see something that breaks these rules, please report it (see section 9).

A person on our team reviews every application, but we don't do criminal background checks or verify identity documents, and we can't guarantee that every member is who they say they are or will behave well. You're responsible for your own interactions with other members, online and in person.

When you meet someone for the first time:

• meet in a public place and tell a friend where you're going;
• get there and back on your own;
• never send money or share financial details with another member;
• leave if something feels wrong, and report it to us.

If you're in danger, contact your local emergency number first, then tell us.

Any member can propose an event, in person or online, for their city or for members everywhere. Our team reviews each event before it goes live, but the host, not Solare, organises and runs the event. Solare is not a party to the arrangement between a host and the people who attend.

If you host an event, you agree to:

• describe it honestly: what, when, where, the price, and any age or accessibility limits;
• run it as described, keep attendees reasonably safe, and follow local laws (including any permits, venue rules and alcohol rules);
• only share meeting links and addresses for the purpose of the event;
• ask Solare before changing or cancelling a live event. Changes to the date, time, place, price or capacity, and cancellations, are sent to our team for approval so attendees aren't misled. You can withdraw an event that hasn't been approved yet at any time;
• answer attendees' questions about the event, including about refunds.

Paid events. Solare is free to use and does not process payments. If an event costs money, the host adds a link to their own ticket page or payment provider. Any purchase is between you and the host (or their ticket seller) under their terms. Refunds, including for cancelled events, are handled by the host, not by Solare. We may remove events or hosts that take payments and don't deliver.

Going to events. RSVP only if you plan to attend, and cancel your RSVP if you can't make it, since spots may be limited. Meeting links for online events are shown only to members who are going.

We may decline, pause or remove any event, for example if it breaks these Terms or seems unsafe or misleading.

Members can propose communities for their city or for members everywhere. Our team approves each community before it goes live. A community can be public (any member can join) or private (members ask to join or are invited), and its chat and shared events are visible only to its members.

Community admins are members, not Solare staff. They volunteer to run their community and can:

• edit the community's name, description and photo (we keep a record of changes);
• approve join requests, invite members and remove members;
• hide messages and remove shared events that break the rules;
• invite co-admins, or step down.

Admins must use these tools fairly and follow these Terms. To close a community, an admin sends a request that our team reviews, so members don't lose their group without notice.

Our team doesn't read community chats. We see a message only if it's reported to us or hidden by an admin. We may step in, change admins, or close a community if it breaks these Terms.

Your photos, profile, messages, events and posts ("your content") stay yours.

To run Solare, you give us a non-exclusive, royalty-free, worldwide licence to host, store, copy, resize and display your content only to operate and improve the Service (for example, to show your profile to other members). This licence ends when you delete the content or your account, except for:

• copies we must keep for legal or safety reasons (see our Privacy Policy);
• messages you sent to others, which may stay visible to them.

We will never use your photos or name in advertising or on social media without asking you first.

You confirm that you have the right to share your content, and that it doesn't break these Terms or anyone else's rights (for example, don't post photos of other people without their permission).

The Solare name, logo, design and software belong to us. You may not copy them or use them to build a similar service.

How to report. Use the Report option on a profile, message, event or community, or email hello@solarecommunity.com. Anyone, including non-members, can report illegal content by email. Tell us what happened and where, and include links or screenshots if you can. Reports are confidential: we don't tell the person who reported them.

How we moderate. A person on our team reviews every report and every decision. We don't use automated tools to judge content. We do use automatic protection against spam and bots, like the human check and limits on how often forms can be sent.

What we may do if someone breaks these Terms or the law, depending on how serious it is:

• remove or hide content, events or communities;
• limit features, such as messaging or hosting events;
• suspend or permanently remove an account;
• report illegal activity to the police where required, or where someone's safety is at risk.

We may also act on behaviour outside Solare, for example at an event, in a meeting arranged through Solare, or towards members on other platforms, if it puts members at risk or breaks these Terms.

We act in a careful, objective and proportionate way. Except where the law or someone's safety requires otherwise, we'll tell you what we did and why, and how to ask us to look again.

Disagree with a decision? Reply to our email or write to hello@solarecommunity.com within 6 months. A person on our team who wasn't involved in the first decision will look at it where possible, and we'll let you know the outcome. You also keep any other rights you have under the law where you live, including going to court or to an out-of-court dispute settlement body.

Solare is completely free to join and use. If we ever introduce paid features, we'll tell you at least 30 days in advance, explain the price and terms clearly, and never charge you unless you choose to pay.

You can leave at any time by deleting your account in Settings. If you host upcoming events or are the only admin of a community, you'll be asked to cancel or hand those over first, so other members aren't left without notice.

We may suspend or end your membership if you break these Terms, if we have to by law, or if your account puts other members at risk (see section 9). If we ever close Solare, we'll give you at least 30 days' notice where we can.

Solare is provided "as is" and "as available". To the maximum extent permitted by law, we make no promises or warranties about the Service, including that it will always be available, secure or error-free, or that any member, event or community will meet your expectations. We may change, add or remove features at any time.

Other members, events and third parties. To the maximum extent permitted by law, Solare is not responsible or liable for:

• what any member says or does, on or off Solare, including at events or meetings arranged through Solare;
• events organised by members, including their safety, content, tickets, payments, cancellations and refunds;
• communities run by members and decisions made by community admins;
• websites, apps and services outside Solare, such as ticket pages, payment providers or video call links;
• losing access to your account or content, for example if you break these Terms.

You use Solare, and meet other members, at your own risk and are responsible for your own decisions.

Release. To the maximum extent permitted by law, you release Solare and its owners, team and contractors from any claims arising from your interactions with other members, on or off Solare, including at events. If you're dissatisfied with Solare, your remedy is to stop using it and delete your account.

Limit on our liability. To the maximum extent permitted by law, Solare and its owners, team and contractors will not be liable for any indirect, incidental, special or consequential loss, or for lost profits, data, opportunities or goodwill.

Your responsibility to us. If you break these Terms or the law, and that leads to a claim against Solare by someone else, you agree to cover Solare's reasonable losses and costs from that claim, to the extent the law where you live allows.

Your local rights. Some of the limits above may not apply where you live, because local law doesn't allow them. In that case, they apply only as far as your local law allows.

We may update these Terms as Solare grows. For important changes, we'll tell you by email or in the app at least 30 days before they apply. If you don't agree, you can delete your account before then. The date at the top always shows the latest version.

Talk to us first. If you have a problem with Solare, please write to hello@solarecommunity.com. Most issues can be solved this way, and we'll try in good faith to do so within 30 days.

Governing law. These Terms are governed by the laws of the country Solare is operated from, and disputes go to the competent courts there.

Language. These Terms are available in English, Spanish and Portuguese. If the versions differ, the version in your language applies where your local law requires it. Otherwise, the English version applies.

• Whole agreement. These Terms, together with the Privacy Policy, are the whole agreement between you and Solare about the Service.
• If one part is invalid, only that part is removed or limited, and the rest of these Terms stays in force.
• No waiver. If we don't enforce a rule straight away, we can still enforce it later.
• Transfer. You can't transfer your account or these Terms to someone else. We may transfer them to another company, for example if Solare becomes a company or joins another one, as long as your rights aren't reduced.
• Electronic communication. You agree that we can send you notices by email or in the app, and that this counts as "in writing".
• Links to other sites. Links to ticket pages, video calls and other sites are there for convenience. We don't control or endorse them.
• Copyright complaints. If you believe content on Solare infringes your copyright, email hello@solarecommunity.com with your contact details, the work, where the content is on Solare, and a statement that you're the owner or authorised to act for them.
• Sanctions. You may not use Solare if you're on a government sanctions list or in a country where our Service can't legally be offered.
• App stores. If you download Solare from an app store, the app store isn't responsible for Solare, and its own terms also apply to the download.

Solare

Email: hello@solarecommunity.com. This is also our contact point for members and authorities, including under the EU Digital Services Act. You can write to us in English, Spanish or Portuguese.